TC & Services
This website is operated by BOOKING EXPERT s.r.o. with IČO04114965, from Růžová 972/1, Nové Město (Praha 1), 110 00 Praha. All orders are confirmed within 1 hour (60 minutes) after payment, and an e-voucher is issued on the registered mail of the customer, containing the confirmation e-mail and car pick-up instructions from the vehicle supplier.
Car hire is not covered by EU rules entitling you to a 14-day "cooling off" period. If you have booked a car online, by phone or email in the EU, you don't automatically have the right to cancel and claim a refund, and all our orders are firm an non-refundable unless you specifically bought our "30 days cancelation product" - which is charged separately at a fixed rate of 50 euro per rental before making and confirming the booking.
If you unilaterally decide to terminate the agreement, or not pick-up the car, and in certain (limited) cases at our own discretion we might decide to credit your account with the paid advance, for a future rental for certain premium packages. You will receive no refund if you do not pick up the car, regardless of which rental company you use.
For details regarding orders, GDPR, or complaints you can always contact us via the lower contact form. We only process VISA and Mastercard - valid debit or credit cards, with name and CVV. All our prices include VAT, CDW insurance and a clearly specified excess. For urgent issues you can use +420 774 404 777 or partners followed by @bookingexpert.cz
CEE & EMEA OTC
Over the counter, full-service travel operator
for airline tickets, accommodation and car rental
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